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Communication has different mediums, and email is among the most influential tools for the same. For vibrant and secure webmail services, you can trust the leading telecommunication and email service provider in Australia, Bigpond. The features of the mail are definitely the talk of the town. Moreover, when you find that the email is not working precisely, then there is a Bigpond customer support team for troubleshooting.
  • Email has always been a robust and simple communication medium that has maintained its importance over the years. Not only common people but also professionals consider email to be a necessary medium for connecting and interacting with people. The openness of this channel makes it one of the most appropriate and handy among others. New and old business people trust Bigpond Mail for more efficient and productive mailing services.
Au Email Help

ADVANTAGES OF USING BIGPOND EMAIL ​

When you select Bigpond email, you can expect plenty of benefits. The veteran and skilled people understand the mechanism of the email. The proactive service ensures that you will get the solution instantly. The waiting duration is only for the namesake, as you can connect with the support team quickly.

This webmail contains free storage of the 10 GB. Additionally, users can create emails with 15 different domains or extensions. It also has a spam filter feature that obstructs spammy emails landing in the inbox and keeps them in the spam filter.

The email is compatible with all modern browsers, including Chrome, Microsoft Edge, Firefox, etc. Moreover, users can use email on any gadget, such as a desktop tablet, laptop, or smartphone.

The webmail interface is user-interactive and friendly. It is highly effortless to use email because there is no sign of complexity in email operation. The highly secure platform of the email keeps your information safe and encrypted.

Users can send documents, files, and different content by composing the message. The next part describes the registration and validation of the New Bigpond email address.

How to Register and Validate a New Bigpond Email Address?

If you want to use Bigpond email, then it is necessary for you to register the account and validate it after the registration.
  1. Browse the Telstra Official Website: The beginning of the account registration happens by browsing the Telstra official website on the web browser.
  2. Register or Sign-up the Account: Now, the user needs to find the tab “Create account” or Sign up” and hit on it to submit the private information and contact details on the given boxes.
  3. Select a Specific Bigpond Email Address: when you are registering the account, submit the details such as name, phone number, and specific Bigpond email address they want to keep the name.
  4. Set an Inimitable and Powerful Password: The user must make a password that is different and powerful. They can make the password with mixed usage of digits, uppercase letters, lowercase letters, numbers, and special symbol.
  5. Use Mobile Number or Alternative Email Address for Verification. At the time of the sign-up procedure, a user must validate the identity of the information by providing a legitimate phone number or email ID.
  6. Confirm the email: The user should check their mobile number or alternative email ID for the activation and confirmation code of the newly generated email. Now, users can easily sign in to the Bigpond email and enjoy the email services nonstop.

Different Bigpond Email Issues That Users Encounter

Even though the email service is efficient and people admire it, it also meets with various errors and issues. We will try to highlight some basic issues and their ideal solutions: –

Users who are having trouble resetting the Bigpond email password need to adhere to the directions described in the below section:

  • Kindly open the Bigpond official login URL and tap on “Forgot Password” or “Can’t sign in.” These options are easily visible adjacent to the login box.
  • Now, submit the correct email ID that is linked to the Bigpond account.
  • Next, the user needs to validate the identity of the email, which comprises sending an activation code to the recovery email ID and phone number. It may also include answering the security questions. Users can select their choice of method among all.
  • The user will get an authentication code on the registered phone number or recovery email. Now, the user must click on the activation link and go to the recovery screen.
  • When the verification is done, the website will appear as a page for creating a fresh password. Now, when you are making a fresh password, please ensure that it has the combination of all necessary alphabet, numbers, and special characters to make it powerful and different from previously used passwords.
  • After resetting your password, the screen will now navigate you to another page where you need to sign in again by entering your email ID and a fresh password.

All the actions will support recovering and resetting Big pond’s password. But in case these actions don’t work, then don’t forget to communicate with the Bigpond helpline number for optimum guidelines for password reset.

Customers often feel irritated when they find that the Bigpond email is not working. They should stick to the guidelines explained here to fix this fault: –

Short-Term Server Down Problem: On many occasions, we find that because of server-down problems, email doesn’t work. It happens because there might be some updates and maintenance work going on. The best way to solve such issues is to wait for a minimum of 24 hours and then contact the official spokesperson of the helpline desk.

  • Disturbance from the Security Programs: The security program often obstructs email operation. In that case, please uninstall such unnecessary software and avoid hindrance to your email.
  • Solve the Internet Outage Problem: When there is no internet availability, it can lead to the Bigpond email not working error. Kindly rectify the internet outage problem and ensure that it is connected properly and delivering great speed.
  • Check the status of the Email account: Often, account issues can be the reason behind the Bigpond sign-in issue; ensure that your account is not blocked, deleted, or lost by the email service provider.
  • Users can use Email Through Webmail Access: The webmail interface is also a suitable place to use Bigpond email.

Every method is appropriate to fix the fault, but if these methods are not sufficient to rectify the problem, then the only way to confirm the solution is to connect with the Bigpond technical support team.

The risk of cyber-attack is known for every website, email, and social media platform. If you are a user of Bigpond email, then you can protect your cybercrime by applying the actions described here: –

  • The first course of action is to make a powerful and different password. Also, do not use your date of birth or name for the password because it can be hacked easily. Please make a password that combines lowercase and uppercase letters, digits, and special characters.
  • Secondly, users need to allow factor identification on the email to protect against cybercrime or hacking. Two-factor authentication is an additional protection shield that helps users prevent their accounts from hacking and cyberattacks. In this authentication method, the user will get the verification code on their registered phone number every time they want to log in to any new device.
  • Keep changing the password every 6 months. If you find any doubtful action and mail on your account, then block that email and instantly change the password.
  • Always access the Bigpond email via secured Wi-Fi internet. Avoid using email on the unprotected and public Wi-Fi internet.
  • Check the email account daily to ensure that there is no illegal activity or unlicensed access. If there are any dubious activities you track, please ensure to contact Bigpond support helpline number.
  • Please update the email account software from time to time. Also, ensure that your device has the latest browser so that it supports the Bigpond user.

Bigpond mainly contains IMAP for email operations. But if you want to change the IMAP to POP for Bigpond email, you can do it by taking the below-explained actions: –

  • Go to the email client settings: please visit your email client and navigate to the preference menu or email configuration. Now, find the email you want to move from IMAP to POP.
  • Please take a backup of the email: It is mandatory to take the back of the email prior to changing any settings. The backup will ensure that your present emails will be stored on the server, and then you can import them onto the new server.
  • Delete the current IMAP account: find the current IMAP account and remove it. It can disconnect your link from the IMAP server,
  • Now, setup a fresh email account: please sign up for a fresh email account with the email account that you want to access the POP protocol
  • Now, perform the authentication process and ensure that the email client can implement complete digital mail that works smoothly and uses a password for authentication.
  • After that, check your fresh account by creating, sending, and receiving demo mail. If all works fine, then your email is ready to use.

You also need to ensure that the server configuration and setting details might see upgrades and modifications by the email client and server, so always check the official website for such updates. You can also maintain a line of contact with the Bigpond customer support number for recent updates and assistance.

There is nothing to be concerned about using the email, if you don’t know about the business and individual email services. You can interact with Bigpond customer support phone number to give you best and accurate troubleshooting guidelines. The phone number doesn’t take a rest because the representative on behalf of Bigpond understand their responsibility and serve clients accordingly.