In Australia, Bigpond is the well-known and largest trade name for the internet service provider (ISP) and telecommunication company that is operated by Telstra cooperation limited. Bigpond targets huge number of people of Australia by offering various facilities such as broadband internet access, email services, web hosting and online entertainment. To change or update the Bigpond username the users have get access to their account settings. Here’s a step-by-step general guide on how to change or update Bigpond username:
Change or update Bigpond username:
- First of all, the users have to open the preferred web browser and click on the search engine address bar.
- Type “Bigpond login” and press enter button. A Telstra official page will appear where the users have to click on the “LOG INTO BIGPOND” link.
- After that the users have to enter account holder Bigpond email address on the username followed by the Bigpond password in the password section.
- After successful logged into the account, the users have to navigate to the section to manage the account settings. This will be labelled as “My Account” or “Account Settings”.
- The users have to check the option that is related to change the username. This option is under a section like “Profile Settings” or “Account information”.
- Then, the users are required to follow the on-screen details that is provided by Bigpond’s end to change the username. The system of Bigpond can ask the users to enter their current username and password for verification process.
- After the new username is entered remember to review the changes and confirm it. The users also have to verify their identity through a verification code sent to the registered email or phone number.
- If the users are contented with the username, they have to save the changes to update their Bigpond account.
Alternate methods to change Bigpond username
- Failed to update or change Bigpond username online, users have to search for the nearest store.
- Ensure to bring all the documents to verify the identity
- Once the users reached to the store, go to the reception and explain the situation.
- The reception will call a Bigpond technical specialist, and the technical specialist will help to change or update Bigpond username
If the steps mentioned above won’t help and the store is very far, the users have to check the contact details on the official website and call the Bigpond customer support immediately. They will provide a proper information based on the issues that users are experiencing.